Frequently Asked Questions
This section covers Frequently Asked Questions regarding accessing the Internet and Webmail.
The following is a list of FAQs regarding Internet Access for Daltron ISP customers
As a Prepaid Webtaim user, am I able to check my remaining Webtaim hours?
I have a monthly account for 10/20/40 hours. Can I check how many hours I have used in this billing period?
I have a monthly account for 150/250/500MB usage. Can I check how much traffic I have generated in this billing period?
Can I use Telikad?
Can I use RAIT Prepaid?
When should I use the Internet Troubleshooting Userguide?
What is Webmail and when should I use it?
Can I use my Daltron Account overseas?
I'm trying to receive my emails but the server repeatedly prompts me for my username and password.
Download a copy of the Daltron Internet FAQ in PDF or Word format.
As a Prepaid Webtaim user, am I able to check my remaining Webtaim hours?
You can access your remaining Webtaim hours 24hours a day, 7 days a week via the Internet. To access it please have your username and password handy and then follow these steps:
- Go to the website www.daltron.com.pg
- Locate "Webtaim" under the Internet section and click on it
- On the next page click "Check Time Remaining On Your Card"
- At the prompt enter your username and password, and then click "Submit"
- Your number of hours remaining will appear on the screen
I have a monthly account for 10/20/40 hours. Can I check how many hours I have used in this billing period?
You can check your hours used 24hours a day, 7 days a week via the Internet. To access it please have your registration number (located on your billing statements), your username and password handy and then follow these steps:
- Go to the website www.daltron.com.pg
- Click the "Internet" link on on the homepage
- Click on the Billing Tool button
- At the prompt enter your Registration number and your password, and then click "Submit"
- Click "View Online Session Activity"
- Enter your "FROM" and "TO" dates (format: mm/dd/yy), your username, and tick all the boxes, then click "Submit"
- To check the hours used for the current billing period up to the present, the "from" date should be the first day of your (current) billing period and the "to" date should be tomorrow's date (in order to show any hours used on the current day)
- A report will be generated and will provide you with different items of information. The important column you should check is the Traffic column, which will tell you how many kilobytes (KB) of traffic you have generated while online. To convert to megabytes (MB), divide the total by 1024
I have a monthly account for 150/250/500MB usage. Can I check how much traffic I have generated in this billing period?
You can access your remaining Internet usage 24hours a day, 7 days a week via the Internet. To access this please have your registration number (located on your billing statements), your username and password handy and then follow these steps:
- Go to the website www.daltron.com.pg
- Click the "Internet" link on on the homepage
- Click on the Billing Tool button
- At the prompt enter your Registration number and your password, and then click "Submit"
- Click "View Online Session Activity"
- Enter your "FROM" and "TO" dates (format: mm/dd/yy), your username, and tick all the boxes, then click "Submit"
- To check the hours used for the current billing period up to the present, the "from" date should be the first day of your (current) billing period and the "to" date should be tomorrow's date (in order to show any hours used on the current day)
- A report will be generated and will provide you with different items of information. The important column you should check is the Traffic column, which will tell you how many kilobytes (KB) of traffic you have generated while online. To convert to megabytes (MB), divide the total by 1024
Can I use Telikad?
Yes you can, and there are a number of different ways that you can access the Internet using Telikad and Webtaim. The most common, and simplest method, is to do the following.
- First locate your dialup connection, usually for your convenience; you would have a shortcut on your Desktop to use. (If not, please refer to our troubleshooting userguide for details on locating your dialup connection.)
- Launch your dialup connection (either by clicking or double-clicking on it), then change the dialled number using this pattern.
Replace: 1880200 or 1883111 (depends on what you have)
With: 123,,1,[telikad number],,,,1880200,,,
Because this is not standard you may wish to experiment with differing numbers of commas if the above doesn't work for you. The general rule is that 1 comma = 1 second pauses. This is to simulate how you would wait a few seconds while listening to the voice prompt.
The figures below show the before and after screenshots.
Can I use RAIT Prepaid?
Yes you can, and there are a number of different ways that you can access the Internet using RAIT Prepaid. The most common, and simplest method, is to do the following.
- First locate your dialup connection, usually for your convenience; you would have a shortcut on your Desktop to use. (If not, please refer to our troubleshooting userguide for details on locating your dialup connection.)
- Launch your dialup connection (either by clicking or double-clicking on it), then change the dialled number using this pattern.
Replace: 1880200 or 1883111 (depends on what you have)
With: 124,,1,[RAIT],,,,1880200,,,
Because this is not standard you may wish to experiment with differing numbers of commas if the above doesn't work for you. The general rule is that 1 comma = 1 second pauses. This is to simulate how you would wait a few seconds while listening to the voice prompt.
The figures below show the before and after screenshots.
When should I use the Internet Troubleshooting Userguide?
The userguide will be helpful to you in answering the following questions:
- I can't get online
- I can get online, but I can send or receive emails
- I can get online but I cannot browse websites
Please contact our Internet staff if you require a copy.
What is Webmail and when should I use it?
Daltron has a web-based email service called Webmail and it can be a very useful tool as it allows you to access your Daltron emails from anywhere in the world via the Internet on any computer, as long as you have access to the Internet you have access to your Daltron email.
This is a free service which allows you to read, reply, write and delete your Daltron emails.
To use the Daltron Webmail service:
- Go to the Daltron homepage, http://www.daltron.com.pg
- Click on Internet from the homepage
- Click on the Web Mail button and follow the instructions
- At the prompt enter in your username and password, click SUBMIT and then you can access your mailbox via Daltron Webmail
The way it works is when emails are sent to your Daltron email address they are received and stored in your mailbox by the Daltron mail server, similar to a post office. From there they are downloaded by you to your computer using a mail client program such as Outlook Express, Microsoft Outlook or Incredimail for you to read.
Whilst they are in your mailbox, though, and before they are downloaded, Webmail can be used to view the emails. This can be helpful if:
- You are away from your regular PC (maybe overseas or in another centre), but need to check for any new emails that may have come in since you last checked.
- There is an email with a large attachment that you are trying to download. Go offline, wait 30mins, then use Webmail to check who the email is coming from and the size of the attachment. You can then download the attachment, read the email and delete it, if you want to.
- Before downloading your emails, quickly check them in Webmail and delete unwanted emails. It may save you time downloading emails you didn't want.
- Maybe you don't want the hassle of setting up an email client program, eg. Outlook Express. Webmail doesn't need any setting up at all.
Can I use my Daltron Account overseas?
Yes you can via two methods, either by accessing it with your computer using iPass Global Roaming Service or using Webmail, via an internet website as detailed above.
To access iPass Global Roaming Service you will need to setup an account via Daltron Internet Sales team. You will be provided with client software to load onto your computer and then whenever you are overseas use the iPass client software - iPass Connect, to connect to your mail.
For more information on this service, click here.
(Only one small setting change needs to be done once you are an iPass user in order for sending emails to work. You must set your outgoing SMTP server to mail.daltron.com.pg. If you need help to do this, contact Daltron Internet or refer to the Userguide.)
I'm trying to receive my emails but the server repeatedly prompts me for my username and password.
You may encounter a situation where when trying to access your emails, if the server keeps asking you for your username and password. The reasons for this may be:
- Incorrect settings - Check the window that is prompting you for your username and password. It will show if your settings are incorrect. See figure below
- You aborted a previous attempt to download your emails a few minutes earlier, or you disconnected abruptly for some reason while receiving emails earlier. Simply wait for 20-30mins offline, and then try again.
- You are typing in your email address instead of your username. In the username field; type your username and not your email address. I.e. Type "username" and not username@daltron.com.pg.
If none of these options work and your settings appears to be correct then please contact Daltron Internet Help Desk. We will do our best to assist you to resolve your problem.
Daltron Internet Help Desk
Phone: 302 2200 and choose 2 at the voice prompt
Email: inet@daltron.com.pg
Fax: 325 6558
The following is a list of FAQs regarding Web Mail provided by Daltron ISP
Why can't I log in?
Why do some of my messages redirect to a folder other than my Inbox?
Why do the toolbars change?
Why are some of my messages bolded, and some not?
Why aren't attachments getting sent with the e-mails?
Why isn't some of the address book information correct when I import it from my offline e-mail client?
Why is my calendar entry not being entered at a specific time?
Why can't I log in?
You may be getting a error message that says that you have not entered your login information correctly. Try checking your user name and retyping your password. Because the username is in viewable text, you can check it directly in the text field. But, because the password field is displayed with hidden characters ( ' * ' or ' ?' ), you will have to retype it carefully to make sure it is correct.
It may also be that you do not have a login name at the domain you are at. You may possibly be at the wrong domain for login. If you are not sure, go to the server domain (in this case, www.pdcweb.net ), and type in /openwebmail after the domain. However, it is preferred that you use your own domain.
Why do some of my messages redirect to a folder other than my Inbox?
You may have your filter options set up to block different e-mail messages according to their header information. Simply go to the preferences and uncheck all the options in the Mail Filtering Options.
Why do the toolbars change?
The toolbars will adapt to the current mailbox or mode you are in. see Using the Toolbars for more information on this topic, including the functionality of the buttons/icons.
Why are some of my messages bolded, and some not?
The messages that are in bold, specify that you have not read those messages. It is just the opposite for non-bolded message listings (non-bolded messages are messages that have been read).
Why aren't attachments getting sent with the e-mails?
You must click "Add" after browsing for files to attach to the e-mail. see Adding Attachments .
Why isn't some of the address book information correct when I import it from my offline e-mail client?
This may be caused by incorrect formatting or selections made while exporting from the offline e-mail client. see Importing & Exporting Address Books for more information on this topic.
Why is my calendar entry not being entered at a specific time?
In order for a calendar entry to be added a a specific time of day, you must tell it when to start. If you only tell it when the event ends, it will put the event at the bottom of the daily calendar where no specific time is listed. However, by just putting a start time, it will be placed at that time without an end time being specified.
